Refund Policy

Last updated: September 25, 2026

This policy applies to QFI Terminal subscriptions provided by QFI Labs LLC.

1. Why paid plans are not refunded

A paid plan opens everything in it the moment the payment goes through: the data, the screens, the exports and the AI features. None of that can be handed back once it has been used, and we pay our data providers for it from day one. If we refunded plans after they had been used, the people who stay would end up paying for the people who leave.

When you subscribe, you ask us to give you access straight away. If you live in the EU, that means you agree that your 14 day right to withdraw from the purchase ends as soon as your plan starts.

2. Try it before you pay

The free plan is a plan and not a trial. Quotes, charts, company research, the screener and the news desk are all in it, with no card and no end date. Use it for as long as you need before you decide to upgrade. You can see exactly what each paid plan adds, screen by screen, on the features page.

3. Cancelling

• You can cancel at any time from your account settings, which open the Stripe billing portal.
• Your paid plan stays active until the end of the period you already paid for, monthly or yearly.
• You will not be charged again after you cancel.
• When the period ends, your account moves back to the free plan. Your watchlists, portfolios and settings stay where they are.

4. When we do give money back

• You were charged twice. If you ended up with two subscriptions by mistake, we cancel the extra one and refund it in full.
• We close your account and you did nothing wrong. We refund the part of your period you did not get to use.
• We shut QFI Terminal down. We tell you at least 30 days before and refund any time you paid for and will not receive.

Refunds go back to the card or payment method you used, through Stripe. Your bank may take a few working days to show it.

5. If you forgot to cancel

It happens. If a renewal went through and you meant to cancel, write to us within 48 hours of the charge from the email on your account. We may give you a one time courtesy credit. This is our decision and not a guarantee, and it is limited to once per account.

6. If the terminal is down for a long time

If QFI Terminal is unavailable for 72 hours in a row or more because of a problem on our side, we give paying subscribers a credit toward their next payment, in proportion to the time lost. This is a credit and not a refund. Short interruptions and planned maintenance do not count.

7. A charge you do not recognise

Please write to us before you open a dispute with your bank. Most billing problems are sorted out by email within a day, and a dispute takes weeks. While a dispute is open, we may pause the paid features on the account. If a dispute turns out to be made in bad faith, for example after using a plan in full, we will close the account.

8. Your rights as a consumer

Nothing on this page takes away rights you have under the consumer law of the country where you live. If the law gives you a refund in a situation this page does not cover, you will get it.

9. Talk to us

For billing questions, cancellations or any of the cases above, write to support@qfiterminal.com from the email on your account and tell us the date of the charge. We reply within 24 hours on business days.